Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
176
January 16, 2013
Configuring Agent Properties
The Agents window (
) displays a list of all the agents configured in
Unified ICM. From this window you can complete the following tasks.
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NOTE: You cannot change an agent’s ID, login name, display name,
password, or team—that information is administered in Unified ICM.
password, or team—that information is administered in Unified ICM.
Figure 97.
Agents window