Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
January 16, 2013
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IP by itself is something like the postal system. It allows you to address a package
and drop it in the system, but there’s no direct link between you and the recipient.
TCP/IP, on the other hand, establishes a connection between two hosts so that
they can send messages back and forth for a period of time.
and drop it in the system, but there’s no direct link between you and the recipient.
TCP/IP, on the other hand, establishes a connection between two hosts so that
they can send messages back and forth for a period of time.
IP
See Internet protocol.
IP address
The Internet protocol address of a device.
IP Contact Center (IPCC)
Now known as Cisco Unified Contact Center (CC). A Cisco solution for an IP
contact center. Its components include IP IVR, Unified CM, and Unified ICM.
contact center. Its components include IP IVR, Unified CM, and Unified ICM.
IP IVR
Cisco IP IVR is an IP-powered interactive voice response application that provides
an open and extensible foundation for the creation and delivery of IVR solutions
via Internet technology. It automates the handling of calls by autonomously
interacting with users.
an open and extensible foundation for the creation and delivery of IVR solutions
via Internet technology. It automates the handling of calls by autonomously
interacting with users.
IP phone
A phone that enables you to move multimedia traffic over any network that uses
Internet protocol (IP).
Internet protocol (IP).
IP port
In TCP/IP and UDP networks, an endpoint to a logical connection.
IPCC
See IP Contact Center.
IVR
See interactive voice response.
L
LAN
See local area network.
Launch External Application action
An action that starts an external application from within Agent Desktop.
LCC
See logical contact center.