Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Enterprise Data
January 16, 2013
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When you select Enterprise Data in the navigation pane, the display pane displays the
Field List and Layout List (
Field List and Layout List (
Fields
The Field List displays both the predefined fields in Unified ICM and the custom fields
you create using the Field Editor.
you create using the Field Editor.
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Predefined fields have index numbers of 159–255, and cannot be edited.
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Custom fields have index numbers of 0–158, and can be edited.
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Fields marked with an asterisk (*) are expanded call context (ECC) variables.
Figure 22.
Enterprise Data window