Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Unified Outbound Dialer
November 19, 2013
141
To configure the Outbound Dialer toolbar to display in Agent Desktop:
1. In the User Interface window, select the Toolbar tab.
2. In the Outbound Dialer Mode section, select the check box next to the dialing
mode used by your calling campaign (
). The appropriate buttons are
enabled in the button selection pane.
3. Click Apply to save your changes. The Outbound Dialer toolbar will now appear
on the Agent Desktop interface.
Outbound Dialer Enterprise Data
In order for Outbound Dialer enterprise data to appear in the Enterprise Data window,
you must edit the Default layout to include some or all Outbound Dialer fields
(
you must edit the Default layout to include some or all Outbound Dialer fields
(
). All Outbound Dialer fields are prefixed with the letters “BA”.
Figure 71.
Toolbar tab of the User Interface window
Table 27.
Cisco Outbound Dialer enterprise data fields
Variable
Comment
BAAccountNumber [200]
BABuddyName [201]