Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
172
November 19, 2013
Alternate Agent Re-skilling Websites
You can specify two alternate agent re-skilling web sites to appear in the Tools menu
of Cisco Supervisor Desktop (
of Cisco Supervisor Desktop (
).
By default, these menu options both lead to the Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website on Unified ICM.
Enterprise Web Administration Agent Re-skilling website on Unified ICM.
To set up an alternate agent re-skilling website:
1. Choose Unified CCE Configuration > Agent Re-skilling. The Agent Re-skilling
page appears (
2. For the desired site (Site1 and/or Site2), clear the Use Cisco’s Re-skilling Tool
check box and then type the URL of the alternate re-skilling website in the
URL field.
URL field.
3. Click Save.
To remove an alternate agent re-skilling website:
1. Choose Unified CCE Configuration > Agent Re-skilling. The Agent Re-skilling
page appears (
2. Select the Use Cisco’s Re-skilling Tool check box for the desired site.
3. Click Save.
NOTE: When you select the check box, the URL field is disabled.
When you click Save, the URL field is cleared.
When you click Save, the URL field is cleared.
Figure 86.
Agent Re-skilling in the Cisco Supervisor Desktop Tools menu