Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
170
November 19, 2013
Releasing the Desktop Administrator Lock
Use the Force-release CDA Lock page to forcibly unlock Desktop Administrator in the
event it remains locked even though no one is currently using it. This can occur if a
user closes the browser without logging out of Desktop Administrator, and the lock
does not automatically release after 15 minutes of inactivity.
event it remains locked even though no one is currently using it. This can occur if a
user closes the browser without logging out of Desktop Administrator, and the lock
does not automatically release after 15 minutes of inactivity.
It is recommended that you do not use the force-release option to lock out another
user. However, if this happens, the other user will be able to save anything currently
being modified. After the user has clicked Save, he or she will be locked out and will
be unable to make any more modifications until you have logged out.
user. However, if this happens, the other user will be able to save anything currently
being modified. After the user has clicked Save, he or she will be locked out and will
be unable to make any more modifications until you have logged out.
To forcibly unlock Desktop Administrator:
1. Choose System Configuration > Force-Release CDA Lock. The Force-Release
CDA Lock page appears (
).
2. Click Release Lock. The lock on the application is released and you can now
view and modify data.
NOTE: In a High Availability system, you must be logged in to the side
on which Desktop Administrator was locked. If Desktop Administrator
was locked by someone who logged in on Side A, you cannot unlock it
if you are logged in on Side B.
on which Desktop Administrator was locked. If Desktop Administrator
was locked by someone who logged in on Side A, you cannot unlock it
if you are logged in on Side B.
Figure 84.
Force-release CDA Lock page