Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
202
November 19, 2013
Configuring Work Flow Groups
Use the Work Flow Groups node to add the contact lists that you create to work flow
groups. You can assign up to 25 contact lists to a work flow group. For the limits on the
number of SMEs in a contact list, see
groups. You can assign up to 25 contact lists to a work flow group. For the limits on the
number of SMEs in a contact list, see
.
NOTE: You cannot create work flow groups or assign work flow groups
to agents in Desktop Administrator. You must create and assign work
flow groups in Desktop Work Flow Administrator.
to agents in Desktop Administrator. You must create and assign work
flow groups in Desktop Work Flow Administrator.
Use the Work Flow Groups node to complete the following tasks.
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Finding a Work Flow Group
NOTE: Searches are not case sensitive. For example, if you type a
lowercase letter “s” in a search field, the results will include all items
that begin with the lowercase letter “s” and the uppercase letter “S.”
lowercase letter “s” in a search field, the results will include all items
that begin with the lowercase letter “s” and the uppercase letter “S.”
To find a work flow group:
1. Choose Cisco Unified Presence Settings > Work Flow Groups. The Work Flow
Groups page appears (
).
Figure 103. Work Flow Groups page