Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
206
November 19, 2013
Configuring Supervisor Chat and Team
Messages
Messages
Use the Supervisor Chat and Team Messages node to configure whether or not
supervisors can send chat messages and/or team messages to agents on their team.
This setting is global, and cannot be limited to specific teams or work flow groups.
supervisors can send chat messages and/or team messages to agents on their team.
This setting is global, and cannot be limited to specific teams or work flow groups.
Changes take effect the next time the supervisor starts Supervisor Desktop.
To enable or disable supervisor chat and/or team messages:
1. Choose Cisco Unified Presence Settings > Supervisor Chat and Team
Messages. The Supervisor Chat and Team Messages page appears
(
(
).
2. By default, both supervisor chat and team messages are enabled. To disable
one or both, select the associated check box.
3. Click Save.
Figure 106. Supervisor Chat and Team Messages page