Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 19, 2013
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A
Global Phone Book FAQ
Question
Where are global phone books stored?
Answer
They are stored in the Directory Services (LDAP) database.
Question
How are phone books synchronized between the active and standby Directory
Services in a redundant system?
Services in a redundant system?
Answer
Whenever an entry is made in the active Directory Services, it is immediately
replicated on the standby system so that they remain synchronized.
replicated on the standby system so that they remain synchronized.
Question
Which logs should be collected to troubleshoot issues with global phone books?
Answer
The Cisco Agent Desktop and Cisco Desktop Administrator logs (agent.log and
administrator.log) and debug traces, set to the DEBUG level, (agent.dbg and
administrator.dbg) are used to troubleshoot phone book issues.
administrator.log) and debug traces, set to the DEBUG level, (agent.dbg and
administrator.dbg) are used to troubleshoot phone book issues.
Question
Where are global phone books configured?
Answer
Global phone books are created and populated by the administrator using Cisco
Desktop Work Flow Administrator. Agents cannot edit global phone books. They
can edit their own employee phone books using Cisco Agent Desktop.
Desktop Work Flow Administrator. Agents cannot edit global phone books. They
can edit their own employee phone books using Cisco Agent Desktop.
The administrator can enable and disable all phone books, or just employee
phone books. See
phone books. See
for instructions on administering
phone books.
Question
Do phone books run from the Directory Services database?
Answer
Earlier versions of CAD loaded phone books from Directory Services every time
the agent launched the dial pad. The current version of CAD loads phone books
once and stores them in memory to avoid delays.
the agent launched the dial pad. The current version of CAD loads phone books
once and stores them in memory to avoid delays.