Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Phone Books
November 19, 2013
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Phone Books
Agents have the following types of phone lists available to them.
■
The Recent Call List, a dynamic list of up to 100 recently called phone
numbers kept by Agent Desktop
numbers kept by Agent Desktop
■
A personal phone book with a maximum of 3,000 entries, created and
maintained by the agent (and enabled/disabled by the administrator)
maintained by the agent (and enabled/disabled by the administrator)
■
Global phone books, each with a maximum of 3,000 entries, created by the
administrator with the global Phone Book function
administrator with the global Phone Book function
■
Work flow group phone books, each with a maximum of 3,000 entries,
created by the administrator with the work flow group Phone Book function
created by the administrator with the work flow group Phone Book function
The maximum number of phone books (global and work flow group) is 256. The
system can support no more than 10,000 total phone book entries (global, personal,
and work flow group phone books).
system can support no more than 10,000 total phone book entries (global, personal,
and work flow group phone books).
Global phone books are created and maintained using the Phone Book node under
the Work Flow Configuration application. Work flow group phone books are created
and maintained using the Phone Book node under the specific work flow group node
(
the Work Flow Configuration application. Work flow group phone books are created
and maintained using the Phone Book node under the specific work flow group node
(
Figure 12.
Global and work flow phone book nodes
Global phone
book node
book node
Work flow
group phone
book node
group phone
book node