Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

48

November 19, 2013

NOTE:  You can configure reason codes within the Cisco Unified 
Contact Center Enterprise Web Administration Tool (if you use System 
IPCC) or the Unified ICM Configuration Manager (if you use anything 
other than System IPCC) so that they are required when logging out or 
going to the Not Ready state. However, Agent Desktop cannot detect 
these settings. It is recommended that the enterprise desk settings 
“Idle reason required” and “Logout reason required” be left 
unselected and that the enabling or disabling of reason codes be 
done within Desktop Work Flow Administrator.

NOTE:  Agents must restart Agent Desktop, CAD-BE, and IP Phone 
Agent to see any changes you make to reason codes.

NOTE:  Depending on whether the agent’s IP phone has UTF-8 
support for double-byte languages, reason codes in IP Phone Agent 
might not display correctly. See the Cisco CAD Installation Guide for 
more information on language support for IP Phone Agent.

Assigning Reason Codes

1. Select the global Reason Codes node in the navigation tree to display the 

Reason Codes window (

Figure 18, left

). 

2. Select the appropriate tab for the type of reason codes you want to assign: 

Logout or Not Ready. 

Figure 18. 

Reason Code window — global (left) and work flow group (right)