Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Wrap-up Data
November 19, 2013
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Automatic state changes can be enabled or disabled only on the work flow group level.
NOTE: It is possible to set a timer in Unified ICM that will override the
automatic state change. If an agent doesn’t enter wrap-up data within
the time set by the timer, the system will change the agent’s state to
the next state (Not Ready or Ready) and close the Wrap-up Data
dialog box without anything being entered.
automatic state change. If an agent doesn’t enter wrap-up data within
the time set by the timer, the system will change the agent’s state to
the next state (Not Ready or Ready) and close the Wrap-up Data
dialog box without anything being entered.
To enable or disable automatic state changes:
1. Select the Wrap-up Data node under the work flow group whose automatic
state changes you want to enable or disable.
2. Select or clear the Enable Automatic State Change check box.
3. Click Apply.