Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
60
November 19, 2013
To delete an existing work flow group:
1. In the Navigation pane, select the work flow group you want to delete.
2. Choose File > Delete, or click Delete on the toolbar. A message appears,
stating that all agents who belong to the work flow group you want to delete
must be reassigned to other work flow groups. Click Yes to confirm the
deletion, or No to cancel it. If you do not reassign the agents, you will not be
able to delete the work flow group.
must be reassigned to other work flow groups. Click Yes to confirm the
deletion, or No to cancel it. If you do not reassign the agents, you will not be
able to delete the work flow group.
3. Click OK to close the dialog box.
You cannot rename an existing work flow group directly. Instead, you must set up a
new work flow group and copy the existing work flow group’s settings to the new work
flow group.
new work flow group and copy the existing work flow group’s settings to the new work
flow group.
To rename a work flow group:
1. Add a new work flow group, giving it the name you want to change the existing
work flow group’s name to.
2. Select the Copy the following work flow group check box and select the
existing work flow group from the drop-down list, and then click OK. The copy
process can take some time.
process can take some time.
3. Delete the old work flow group.