Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
62
November 19, 2013
Call Activity
The Call Activity tab (
) enables you to set the thresholds for the selected work
flow group for call duration at a particular type of device (Route Point and Agent) while
a call is in the contact center.
a call is in the contact center.
NOTE: The Agent Desktop call activity pane does not include settings
for Cisco Unified Customer Voice Portal (CVP).
for Cisco Unified Customer Voice Portal (CVP).
If a call remains at a device longer than the defined Caution or Warning threshold, a
Caution or Warning icon is displayed next to the device name in the Agent Desktop call
activity pane.
Caution or Warning icon is displayed next to the device name in the Agent Desktop call
activity pane.
To set up call activity thresholds:
1. On the Call Activity tab, enter the threshold times as desired. The maximum
value for Warning is 59 minutes, 59 seconds. The maximum value for Caution
is 59 minutes, 58 seconds.
is 59 minutes, 58 seconds.
Figure 25.
Call Activity tab