Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Enterprise Data

November 19, 2013

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Enterprise Data

The Enterprise Data window enables you to complete the following tasks.

■

Configure Agent Desktop so that so that agents in the selected work flow 
group can edit enterprise data

■

Set thresholds for call duration at a particular type of device while a call is in 
the contact center

Data

The Data tab controls whether or not an agent in the work flow group is allowed to edit 
the enterprise data displayed in Agent Desktop (

).

■

Select the Allow agent to edit Enterprise Data check box, and then click Apply.

Figure 24. 

Data tab