Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
User Interface
November 19, 2013
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Enable/disable the integrated browser window
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Set the default web page displayed by the browser
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Enable up to 10 browser tabs
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Enable/disable popups to be displayed as a regular Internet Explorer popup
window instead of a new tab in the integrated browser
window instead of a new tab in the integrated browser
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Enable/disable agents’ access to other websites
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Add work sites (or “favorites”) so agents can quickly access frequently-used
websites
websites
Some of the features listed above do not apply to CAD-BE.
Enabling the Integrated Browser
Enable or disable the integrated browser in Agent Desktop/CAD-BE by selecting or
clearing the Enable Integrated Browser check box.
clearing the Enable Integrated Browser check box.
Enabling Access to Other Websites
Enable or disable an agent’s access to other websites by selecting or clearing the
Allow Address Editing check box. When selected, the Address field appears in the
integrated browser window, and agents can enter the URL of a website they wish to
view. When deselected, the Address field does not appear in the integrated browser
window.
Allow Address Editing check box. When selected, the Address field appears in the
integrated browser window, and agents can enter the URL of a website they wish to
view. When deselected, the Address field does not appear in the integrated browser
window.
Figure 31.
Browser Setup tab — CAD Agent (left) and CAD-BE Agent (right)