Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

72

November 19, 2013

 describes the options on the Miscellaneous tab.  

Browser Setup

Use the Browser Setup tab (

) to configure the Integrated Browser portion of 

Agent Desktop. On this tab you can:

Table 17. 

Miscellaneous Tab options

Option

Description

Window Behavior

Specify how you want the Agent Desktop window to behave. 
The default setting is Agent’s Choice.

• Normal. The window appears when calls are present 

and minimizes when idle.

• Keep Open. The window is always visible, but can be 

hidden by other open applications.

• Always on Top. The window is always visible and on top 

of other open applications.

NOTE:  When you select the Always on top 
window behavior, you cannot select the real 
time displays and dial pad always on top 
options.

• Stealth. The window appears as an icon in the system 

tray.

• Agent’s Choice. Behavior is set locally by the agent. The 

local setting persists until reset or until you choose 
something other than Agent’s Choice. On the agent’s 
desktop, the default setting is Normal.

Window Options

*

* If both real time displays and dial pad options are selected to be always on top, the most recent of 

the two windows an agent open will be on top.

Select to keep the Real time displays and dial pad always on 
top. The window remains open when idle and on top of all 
other open applications.

Macro Hot Key

Specify the key you want to use to pause macro recording 
and display the Suspend Macro Recording dialog. The 
default is F2.

Rules and Actions 
only apply to the 
first call appearance

Select to invoke rules processing only for the oldest (top) 
call appearance. If the check box is not selected, rules 
processing is invoked for all inbound calls.