Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Management Work Flows
November 19, 2013
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2. If the event is time of day, set up a rule with one or more data conditions that
the event must meet.
NOTE: It is possible to set rules and conditions that are contradictory so that a
work flow cannot function. Desktop Work Flow Administrator does not check a
work flow’s logic and validity. If a work flow fails to operate as expected, make
sure that the rules and conditions you set up are logically valid.
work flow cannot function. Desktop Work Flow Administrator does not check a
work flow’s logic and validity. If a work flow fails to operate as expected, make
sure that the rules and conditions you set up are logically valid.
3. Set up one or more actions that will take place whenever the event occurs, or,
if a time of day event, whenever the rule is met.
When you select the Agent Management Work Flow node, the Work Flow window
appears (
appears (
Unlike rules in voice contact work flows, rules in agent management work flows can be
applied only to a time of day event, not to all events.
applied only to a time of day event, not to all events.
Not all actions are available for agent management work flows. See
for more information.
Figure 38.
Work Flow window