Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent States
June 2007
19
Figure 7.
Agent state screen while on a call.
3
14:23 02/15/04
2101
Change State - ID:2311
1 Ready
Talking : Rec
Select
CData
Stats
Option
4 Work Not Ready
2 Not Ready
3 Work Ready