Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide
18
June 2007
Figure 6.
Initial IP Phone Agent screen after logging in.
Changing Your State While on a Call
While you are on a call, the IP Phone Agent screen displays the Caller Data screen.
The only soft key available on the Caller Data screen is the Stats soft key. To change
your agent state while you are on a call, you must navigate to the Skill Stats screen
and from there change the agent state.
The only soft key available on the Caller Data screen is the Stats soft key. To change
your agent state while you are on a call, you must navigate to the Skill Stats screen
and from there change the agent state.
To change your agent state:
1. Press the Stats soft key on your IP phone.
The Skill Stats screen appears.
2. Press the State soft key.
The Change State menu appears.
3. Choose the appropriate agent state (see
).
NOTE: If you change your agent state while you are on a call, the state
shown on your IP phone screen does not change. Your screen
continues to show your state as Talking.
shown on your IP phone screen does not change. Your screen
continues to show your state as Talking.
14:23 02/15/05
2101
Change State - ID:2311
1 Ready
Not Ready
Select
CData
2 Logout
Options available
in the current
agent state
in the current
agent state
Current agent
state
Stats