Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide
12
April 2011
NOTE: Your display might differ from the display shown in
,
depending on how your system administrator configured your
IP phone.
IP phone.
3. Using the number pad on your IP phone, enter your agent ID or name,
password, and phone extension in the appropriate fields.
NOTE: The Agent Login screen prompts you either for agent ID or
agent name, depending on how your administrator configured the
system.
agent name, depending on how your administrator configured the
system.
Use the scroll key to move from field to field. If you make a mistake, use
the << soft key to delete your entry one character at a time.
the << soft key to delete your entry one character at a time.
NOTE: The IP Phone Agent Login screen accepts both letters and
numbers. When you press a number key, a menu appears that shows
that number and its corresponding letters. (For example, if you press
the 4 key, you see a menu that includes g, h, i, 4, G, H, and I.) To
select a letter, press a number key repeatedly until the desired
character is highlighted. When you stop pressing the key, your choice
appears in the field.
numbers. When you press a number key, a menu appears that shows
that number and its corresponding letters. (For example, if you press
the 4 key, you see a menu that includes g, h, i, 4, G, H, and I.) To
select a letter, press a number key repeatedly until the desired
character is highlighted. When you stop pressing the key, your choice
appears in the field.
4. Press the Submit soft key to log in. The Skill Stats screen appears.
You are now logged into the ACD. Your agent state is automatically set to Not
Ready.
Ready.
Figure 2.
Agent Login screen
<<
14:23 02/15/10
2101
Agent Login
Enter agent information.
Submit
Exit
Name:
Password:
Extension: