Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Logging In
April 2011
13
Forcing a Login
If you try to log in using an agent ID, name, or extension that is already in use, the
Forced Login menu appears (
Forced Login menu appears (
If you choose option 1, which is called a forced login, the other person using the agent
ID, name, or extension is forcibly logged out and you are logged in. If you choose
option 2, you are returned to the Agent Login screen (
ID, name, or extension is forcibly logged out and you are logged in. If you choose
option 2, you are returned to the Agent Login screen (
) so you can log in with
different credentials.
Multi-line Phones
IP Phone Agent supports multi-line phones. However, the number of lines supported is
limited. You cannot log into a phone that has more than four lines (one ACD line and
three non-ACD lines).
limited. You cannot log into a phone that has more than four lines (one ACD line and
three non-ACD lines).
Only two calls per line are supported.
Figure 3.
Forced Login menu
1 Name logged into another ext. Pr
ess '1' to log other agent out.
14:23 02/15/10
2101
Forced Login
Select
Exit
2 Press ‘2’ to log in with another
name or extension.