Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide
22
April 2011
Agent-Initiated Recording
You can start and stop recordings of any ACD call you receive on your IP phone if you
have the Enhanced or Premium version of IP Phone Agent and your administrator has
enabled the agent-initiated recording feature. You can also record non-ACD call if
enabled by your administrator.
have the Enhanced or Premium version of IP Phone Agent and your administrator has
enabled the agent-initiated recording feature. You can also record non-ACD call if
enabled by your administrator.
You cannot listen to any recordings you make. Recordings are available for review only
to your supervisors through Cisco Supervisor Desktop.
to your supervisors through Cisco Supervisor Desktop.
While you are recording a call, “Rec” appears on the status line of your IP phone
screen (
screen (
To start recording a call:
1. While you are on an active call, press the Option soft key on your IP phone.
The Options menu appears (
).
2. Choose Start recording from the menu. The Skill Stats screen appears and
“Rec” appears on the status line to indicate that you are recording the call
(
(
Figure 10.
Options menu
14:23 02/15/10
2101
Options - ID:2311
1 Start recording
Talking
Select
CData
Stats