Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Real-time display panes are identified as containing information related to skill groups 
or agents by the text in their title bars (see 

).

When Supervisor Desktop is in default layout (movable windows are disabled), Skill 
Groups real-time displays occupy approximately the top half of the right pane, and the 
Agents real-time displays occupy approximately the lower half of the right pane. These 
displays can be resized by dragging the horizontal splitters up and down. 

Each type of display will dock to another display of its own type. For example, you 
cannot separate one Agents display from another, although they can be resized in 
relationship to each another (see 

). In contrast, a Skill Groups display will not 

dock to an Agents display.

Displays containing Skill 
Groups information and

Agents information

These displays are in 
“movable windows” mode: 
able to be resized and moved 
anywhere on the desktop

Default layout. The Skill 
Groups and Agents displays 
have not been resized, and 
there is no blank space 
between the types of displays.

Customized layout. The Skill 
Groups and Agents displays 
have been resized by dragging 
the horizontal splitters up and 
down. Note the blank space 
between the types of displays 
because Agents displays will 
not dock to Skill Groups 
displays. 

Skill Groups

Agents

Skill Groups

Blank space

Agents