Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Supervisor Desktop User Guide

20

June 2007

Interface Shortcut Keys

Shortcut keys are available to navigate the Supervisor Desktop interface. The shortcut 
keys are:

Once you have set focus to the skill group tree, the agent tree, or the team node in the 
agent tree, you can use the tab key to navigate to the real time display panes. Once 
your focus is in a real time display pane, you can use the arrow keys to navigate 
around the display grid.

NOTE:  The tab key will move you among the real time display panes, 
but the order in which you access them will not necessarily be in sync 
with the physical arrangement of the display panes on your desktop.

Toolbar

The Supervisor Desktop toolbar consists of the following buttons. Move your mouse 
pointer over a button on the toolbar to view a tooltip that shows its function.

Table 3. 

Accessibility shortcut keys

Shortcut Keys

Description

Ctrl-Shift-S

Selects the Skill Groups node in the Skill Groups tree.

Ctrl-Shift-A

Selects the Agents node in the Agents tree.

Ctrl-Shift-T

Selects the Team node in the Agents tree.

Ctrl-H

Selects and drops down the Team Selection List.

Table 4. 

 Supervisor Desktop toolbar buttons 

Button

Name

Shortcut Key

Description

Refresh

Ctrl-F

Refreshes the information in the 
active data view pane.

Logout

Ctrl-L

Logs the selected agent out of the 
ACD.

Ready

Crtl-E

Puts the selected agent in the Ready 
agent state.

Not Ready

Ctrl-N

Puts the selected agent in the Not 
Ready agent state.

Work Ready

Ctrl-D

Puts the selected agent in the Work 
Ready agent state.