Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
The Supervisor Desktop Window
June 2007
21
Status Bar
The status bar displays current information about Supervisor Desktop.
Figure 8.
Status Bar
Work Not
Ready
Ready
Ctrl-Y
Puts the selected agent in the Work
Not Ready agent state.
Not Ready agent state.
Barge-In
Ctrl-B
Enables you to join the selected
agent’s phone conversation.
agent’s phone conversation.
Intercept
Ctrl-I
Enables you to intercept the selected
agent’s phone call while
disconnecting the agent from the
phone call.
agent’s phone call while
disconnecting the agent from the
phone call.
Chat
Ctrl-J
Opens the Chat window.
Team
Message
Message
Ctrl-X
Opens the Team Message dialog box.
Start Record
Ctrl-R
Starts recording the selected phone
call.
call.
Stop Record
Ctrl-S
Stops recording the selected phone
call.
call.
Start Voice
Monitor
Monitor
Ctrl-A
Starts monitoring the selected agent.
Stop Voice
Monitor
Monitor
Ctrl-P
Stops monitoring the selected agent.
Voice Monitor
Volume
Volume
none
Controls the volume when monitoring
a call.
a call.
Table 4.
Supervisor Desktop toolbar buttons — Continued
Button
Name
Shortcut Key
Description
Current system time in 24-hour format
Current status of Supervisor Desktop features
User ID or name, as entered in the Login dialog box
User name