Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
56
June 2007
Audible Alert Action
The Audible Alert action plays a *.wav file on your desktop whenever the threshold
rules are met. By default, the file plays once, but you can also configure it so that it
plays repeatedly at specified intervals.
rules are met. By default, the file plays once, but you can also configure it so that it
plays repeatedly at specified intervals.
NOTE: You can turn off audible alerts that are configured to repeat at
intervals by choosing Actions > Supervisor Work Flow — Audio Off
from the menu.
intervals by choosing Actions > Supervisor Work Flow — Audio Off
from the menu.
Your computer most likely has system *.wav files available that are used to signal
standard Windows events. These files are a good source of sounds.
standard Windows events. These files are a good source of sounds.
NOTE: Any *.wav file you select must be 300K or smaller.
To set up an audible alert, in the Audible Alert Action dialog box (see
) click
Add New and then browse to the location of your selected *.wav file. If desired, set up
a repeat interval, and then click OK.
a repeat interval, and then click OK.
Figure 25.
Audible Alert Action dialog box.
Message Box Action
The Message Box action pops a message box containing a customized message on
your desktop whenever the threshold rules are met. The message box is cleared by
clicking OK.
your desktop whenever the threshold rules are met. The message box is cleared by
clicking OK.
) type
your message in the Message Text field, select the appropriate message icon, and
then click OK.
then click OK.