Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Supervisor Work Flows
June 2007
57
Figure 26.
Message Box Action dialog box
Report Action
The Report action highlights in color the Calls Waiting and Current Oldest cells in the
tabular Team Skill Statistics real time display when the data in the cell exceeds the
threshold rules.
tabular Team Skill Statistics real time display when the data in the cell exceeds the
threshold rules.
) click Set
Color to select the color to use for highlighting the display cells, and then click OK.
If you select the Show Team Skill Statistics Report check box, then whenever a
statistic changes that triggers a Report action Supervisor Desktop automatically
changes its focus to display the Team Skill Statistics report so that you will see the
current report with the cells highlighted.
statistic changes that triggers a Report action Supervisor Desktop automatically
changes its focus to display the Team Skill Statistics report so that you will see the
current report with the cells highlighted.
Figure 27.
Report Action dialog box
Tree Control Action
The Tree Control action enables you to select a color to apply to a skill group name
and/or a message to display beside the skill group name in the Skill Groups tree
control whenever the threshold rules are met.
and/or a message to display beside the skill group name in the Skill Groups tree
control whenever the threshold rules are met.
check the effect(s) you want applied to the skill group name. Click Set Color to select a
text color, enter your own message or select from the drop-down list a predefined
message (Caution or Warning) to appear next to the skill group name, and then click
OK.
text color, enter your own message or select from the drop-down list a predefined
message (Caution or Warning) to appear next to the skill group name, and then click
OK.