Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Re-skilling Agents
June 2007
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Figure 32.
Edit Agent window.
5. In the Skill Groups pane you can:
■
Assign a new skill group to the agent. Click Add, and in the resulting
Select Skill Groups for Agent window, check the skill group you wish to
add, and then click OK.
Select Skill Groups for Agent window, check the skill group you wish to
add, and then click OK.
■
Delete a skill group from the agent. Select the skill group you want to
delete, and then click Remove.
delete, and then click Remove.
■
Remove all skill groups from the agent. Click Remove All to delete all skill
groups. Note that an agent must be assigned to at least one skill group.
groups. Note that an agent must be assigned to at least one skill group.
6. Click Save to save your changes.
At the top of the window you will see the message, Agent saved successfully.
To add and remove agents from a skill group:
1. From the menu, choose Tools > Agent Re-skilling > Site 1.
NOTE: Your menu might display just Site 1, or more sites (Site 2, Site
3, etc.). This depends on the configuration of your system. These sites
represent the servers on which the Cisco Unified CCE Agent
Re-skilling Tool is located. If you receive an error when you try to
access a site, try another site until you find the site that is active.
3, etc.). This depends on the configuration of your system. These sites
represent the servers on which the Cisco Unified CCE Agent
Re-skilling Tool is located. If you receive an error when you try to
access a site, try another site until you find the site that is active.
).