Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using Supervisor Record Viewer
June 2007
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Using Supervisor Record Viewer
) displays all recordings made by your
team over the last seven days as well as those you tag for 30-day extended lifetime.
NOTE: A license is used whenever you open the Supervisor Record
Viewer, and is released when you close it. If no licenses are available,
Supervisor Record Viewer will start but no recordings will be listed
and the error message, “Licensing error” will be displayed. You must
wait until a license is released and available for you to use in order to
review any recordings. For this reason, it is important to close
Supervisor Record Viewer after you are finished using it.
Viewer, and is released when you close it. If no licenses are available,
Supervisor Record Viewer will start but no recordings will be listed
and the error message, “Licensing error” will be displayed. You must
wait until a license is released and available for you to use in order to
review any recordings. For this reason, it is important to close
Supervisor Record Viewer after you are finished using it.
The recordings are archived as raw voice data packets; they can only be played back
using the Supervisor Record Viewer. However, if you wish to save selected recordings
as *.wav files, you can use the “Play and Save” button and save the recording to a
folder in *.wav format.
using the Supervisor Record Viewer. However, if you wish to save selected recordings
as *.wav files, you can use the “Play and Save” button and save the recording to a
folder in *.wav format.
Unless recordings are tagged for an extended lifetime, they are automatically deleted
after seven days.
after seven days.
If a recording is tagged for the 30-day extended lifetime, it will not be deleted until that
30-day period expires. If you delete it manually before the 30-day period expires, it is
deleted during the next folder cleanup—cleanups run daily at midnight.
30-day period expires. If you delete it manually before the 30-day period expires, it is
deleted during the next folder cleanup—cleanups run daily at midnight.
Figure 33.
Supervisor Record Viewer