Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
62
June 2007
Figure 30.
Supervisor Login screen.
2. Enter your Supervisor Desktop login name and password, and then click
Login.
Figure 31.
Agents window.
3. Use the search fields at the top of the window to locate the agent you want to
re-skill.
4. Select the agent by clicking the agent’s login name.
The Edit Agent window appears.