Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Supervisor Desktop Feature Levels

June 2007

9

Supervisor Desktop Feature Levels

There are three feature levels of Cisco Supervisor Desktop: Standard, Enhanced, and 
Premium. The following chart outlines the features available at each feature level. All 
features not listed here are present in all three feature levels.

Table 1. 

Cisco Supervisor Desktop bundle features.

Feature

Standard

Enhanced

Premium

Silent monitoring

×

×

×

Barge-in

×

×

×

Intercept

×

×

×

Recording

×

×

Team messages (TMs)

×

×

×

Supervisor work flows—threshold 
alerts only

×

×

Supervisor work flows—all actions

×

Skill statistics

×

×

×

Real time displays (text)

×

×

×

Real time displays (charts)

×

Web page push to agents

×

Support for Cisco Mobile Agent

×

×

×

Integrated Browser

×

×

×