Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Starting Supervisor Desktop
June 2007
11
Changing Your Password
Your password should remain confidential. If it becomes known, follow these steps to
change it.
change it.
To change your password:
1. From the menu bar, choose Tools > Change Password.
).
Figure 2.
Change Supervisor Password dialog box
2. Type your old password, a new password, and then the new password again.
If the old password was empty (blank), leave the Old Password field empty.
Your password may have a maximum of 32 alphanumeric characters.
3. Click OK.
Your password is changed.
Access Through a Virtual Private Network
Supervisor Desktop is able to connect to the CAD servers through a virtual private
network (VPN). This allows a supervisor to work remotely and still have the benefit of
Supervisor Desktop’s full functionality.
network (VPN). This allows a supervisor to work remotely and still have the benefit of
Supervisor Desktop’s full functionality.
NOTE: It is recommended that you use a VPN in order to provide a
more secure connection when using Supervisor Desktop outside the
contact center.
more secure connection when using Supervisor Desktop outside the
contact center.
NOTE: It is intended that you use IP Communicator when running
Agent Desktop behind a VPN, not a hard IP phone.
Agent Desktop behind a VPN, not a hard IP phone.
The VPN connection must be established before starting Supervisor Desktop. If the
VPN connection is lost during a sessions, you must restart Supervisor Desktop after
the connection is reestablished.
VPN connection is lost during a sessions, you must restart Supervisor Desktop after
the connection is reestablished.