Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
10
June 2007
Starting Supervisor Desktop
NOTE: In order to be able to use all of Supervisor Desktop’s
functionality, you must first log into Cisco Agent Desktop.
functionality, you must first log into Cisco Agent Desktop.
To start Supervisor Desktop:
1. Choose Start > Programs > Cisco > Desktop > Supervisor.
Figure 1.
Supervisor Login dialog box
2. Enter your Supervisor Desktop login ID (maximum 12 characters) and
password in the appropriate fields, and then click OK or press Enter.
Supervisor Desktop starts. The application will show no data and the status
bar will display “No Service” until you select a team from the Team drop-down
list.
bar will display “No Service” until you select a team from the Team drop-down
list.
NOTE: Supervisor Desktop can be configured by the administrator so
that you log in using your login name, not your login ID. The field name
(Login ID or Login Name) will tell you which login method you should
use.
that you log in using your login name, not your login ID. The field name
(Login ID or Login Name) will tell you which login method you should
use.
NOTE: The first time you log into Supervisor Desktop, the password is
empty by default—all you need to enter is your Login ID. Create your
own password by using the Change Password function.
empty by default—all you need to enter is your Login ID. Create your
own password by using the Change Password function.
NOTE: Supervisor Desktop remembers your login ID/login name the
first time you log in. It is automatically entered the next time you log
in. If you share a computer with another supervisor, check the Login
ID/Login Name field to make sure it contains your information and
not someone else’s.
first time you log in. It is automatically entered the next time you log
in. If you share a computer with another supervisor, check the Login
ID/Login Name field to make sure it contains your information and
not someone else’s.
NOTE: It may take some time for Supervisor Desktop to start because
default report data must be generated.
default report data must be generated.