Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
20
June 2007
Interface Shortcut Keys
Shortcut keys are available to navigate the Supervisor Desktop interface. The shortcut
keys are:
keys are:
Once you have set focus to the skill group tree, the agent tree, or the team node in the
agent tree, you can use the tab key to navigate to the real time display panes. Once
your focus is in a real time display pane, you can use the arrow keys to navigate
around the display grid.
agent tree, you can use the tab key to navigate to the real time display panes. Once
your focus is in a real time display pane, you can use the arrow keys to navigate
around the display grid.
NOTE: The tab key will move you among the real time display panes,
but the order in which you access them will not necessarily be in sync
with the physical arrangement of the display panes on your desktop.
but the order in which you access them will not necessarily be in sync
with the physical arrangement of the display panes on your desktop.
Toolbar
The Supervisor Desktop toolbar consists of the following buttons. Move your mouse
pointer over a button on the toolbar to view a tooltip that shows its function.
pointer over a button on the toolbar to view a tooltip that shows its function.
Table 3.
Accessibility shortcut keys
Shortcut Keys
Description
Ctrl-Shift-S
Selects the Skill Groups node in the Skill Groups tree.
Ctrl-Shift-A
Selects the Agents node in the Agents tree.
Ctrl-Shift-T
Selects the Team node in the Agents tree.
Ctrl-H
Selects and drops down the Team Selection List.
Table 4.
Supervisor Desktop toolbar buttons
Button
Name
Shortcut Key
Description
Refresh
Ctrl-F
Refreshes the information in the
active data view pane.
active data view pane.
Logout
Ctrl-L
Logs the selected agent out of the
ACD.
ACD.
Ready
Crtl-E
Puts the selected agent in the Ready
agent state.
agent state.
Not Ready
Ctrl-N
Puts the selected agent in the Not
Ready agent state.
Ready agent state.
Work Ready
Ctrl-D
Puts the selected agent in the Work
Ready agent state.
Ready agent state.