Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
The Supervisor Desktop Window
March 25, 2013
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The Supervisor Desktop Window
The Supervisor Desktop window is divided into 5 areas:
■
The skill group tree, which lists all of the skill groups associated with the team
you choose from the team drop-down list
you choose from the team drop-down list
■
The agent tree, which lists all of the agents and supervisors on the team
■
Tabular/graphical real time displays of skill group information
■
Tabular/graphical real time displays of agent and team information
■
Integrated browser (if enabled)
The Supervisor Desktop interface is highly configurable. By default, the browser is not
enabled and the panes are not dockable. However, you can add or remove real time
displays, enable the integrated browser, and enable all panes to act as dockable
windows (so you can move them and resize them independently). You can also change
the size of the toolbar icons from the default 16 × 16 pixels to 32 × 32 pixels.
enabled and the panes are not dockable. However, you can add or remove real time
displays, enable the integrated browser, and enable all panes to act as dockable
windows (so you can move them and resize them independently). You can also change
the size of the toolbar icons from the default 16 × 16 pixels to 32 × 32 pixels.
The specific panes that are displayed depends on the nodes that you select in the skill
group and agent trees. If you choose to enable the integrated browser, the real time
displays and the browser appear on two tabs in the right pane.
group and agent trees. If you choose to enable the integrated browser, the real time
displays and the browser appear on two tabs in the right pane.
shows
Supervisor Desktop with the integrated browser enabled and the default real time
displays (Team Skill Statistics, Team Agent Statistics, and Team Agent State).
displays (Team Skill Statistics, Team Agent Statistics, and Team Agent State).
When Supervisor Desktop is in default layout (movable windows are disabled), Skill
Groups real time displays occupy approximately the top half of the right pane, and the
Agents real time displays occupy approximately the lower half of the right pane. The
Groups real time displays occupy approximately the top half of the right pane, and the
Agents real time displays occupy approximately the lower half of the right pane. The
Figure 3.
Supervisor Desktop interface
Skill group
tree
tree
Agent tree
Team
selection
selection
Status bar