Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
The Supervisor Desktop Window
March 25, 2013
17
Clicking this button does not make any of the following changes listed below. You must
manually resize the columns yourself and reset the other two elements to their default
settings in the Preferences window (see
manually resize the columns yourself and reset the other two elements to their default
settings in the Preferences window (see
■
Resize columns to their default widths
■
Restore columns to real time displays that you removed previously
■
Reset the report font size to the default (15)
Toolbar Buttons and Shortcut Keys
The following tables list the toolbar buttons and shortcut keys that you can use to
navigate Supervisor Desktop.
navigate Supervisor Desktop.
Table 3.
Refreshing the data display toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Refresh
Ctrl-F
Refreshes the information in the data view pane.
Table 4.
Agent state toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Logout
Ctrl-L
Logs the selected agent out of the ACD.
Ready
Ctrl-E
Changes the selected agent’s state to Ready.
Not Ready
Ctrl-N
Changes the selected agent’s state to Not Ready.
Work Ready
Ctrl-D
Changes the selected agent’s state to Work
Ready.
Ready.
Work Not
Ready
Ready
Ctrl-Y
Changes the selected agent’s state to Work Not
Ready.
Ready.
Table 5.
Call handling toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Barge-in
Ctrl-B
Enables you to join an agent’s phone conversation.