Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
The Supervisor Desktop Window
March 25, 2013
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Once you have set focus to the skill group tree, the agent tree, or the team node in the
agent tree, you can use the tab key to navigate to the real time display panes. Once
your focus is in a real time display pane, you can use the arrow keys to navigate
around the display grid.
agent tree, you can use the tab key to navigate to the real time display panes. Once
your focus is in a real time display pane, you can use the arrow keys to navigate
around the display grid.
NOTE: The tab key will move you among the real time display panes,
but the order in which you access them will not necessarily be in sync
with the physical arrangement of the display panes on your desktop.
but the order in which you access them will not necessarily be in sync
with the physical arrangement of the display panes on your desktop.
Integrated Browser Pane
The integrated browser pane allows you to view internet and intranet web pages to
help you assist agents and customers. The integrated browser has from 1 to 10 tabs,
each of which can display a different web page. You configure each tab to display a
specific website as your home page.
help you assist agents and customers. The integrated browser has from 1 to 10 tabs,
each of which can display a different web page. You configure each tab to display a
specific website as your home page.
For more information about this pane, see
Status Bar
The status bar displays current information about Supervisor Desktop (
In the event of a service failure, the Current Status section changes from “In Service”
to “Partial Service” or “No Service.” To learn what features are affected by the service
outage, double-click the Current Status section of the status bar to view a popup
window that displays which features are active or inactive.
to “Partial Service” or “No Service.” To learn what features are affected by the service
outage, double-click the Current Status section of the status bar to view a popup
window that displays which features are active or inactive.
Ctrl-Shift-A
Selects the Agents node in the Agents tree.
Ctrl-Shift-T
Selects the Team node in the Agents tree.
Ctrl-H
Selects and drops down the Team Selection List.
Table 9.
Accessibility shortcut keys — Continued
Shortcut
Description
Figure 7.
Status bar
Current system time in 24-hour format
Current status of Supervisor Desktop features
User ID or name, as entered when logging in
User name