Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Real Time Displays
March 25, 2013
31
on the toolbar.
lists the fields in the Agent Call Log Display.
Agent ACD State Log
The Agent ACD State Log Display is available when you select the Logs node under a
specific agent’s name in the Agents tree (
specific agent’s name in the Agents tree (
).
This display presents a history of the ACD states the agent transitioned through during
the current session. By default, the data displayed is sorted in ascending order by time
of day.
the current session. By default, the data displayed is sorted in ascending order by time
of day.
Table 16.
Agent Call Log Display data
Field
Description
Start Time
The time the call was answered.
Direction
Inbound or outbound call.
Answered
(Yes/No) Answered or unanswered call.
Calling Party
The originating phone number.
Called Party
The recipient phone number.
Call Duration
The length of the call.
Figure 16.
Agent ACD State Log Ddisplay