Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Real Time Displays
March 25, 2013
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This display presents information about each party in the current active call.
lists the fields in the Agent Active Call Display.
Enterprise Data
The Enterprise Data Display (
) is available when you select an active call
under a specific agent’s name in the Agents tree. The specific data that is displayed is
configured by your administrator.
configured by your administrator.
Call History
The Call History real time display (
) is available when you select an active call
under a specific agent’s name in the Agent’s tree.
Table 18.
Agent Active Call real time display data
Field
Description
Name
Name of the parties in the call, if known. If this data is not known,
<Unavailable> is displayed.
<Unavailable> is displayed.
Number
The party’s phone number.
Call Status
Hook state of the party (Active or Held).
Duration
The length of time the party has been in the call.
Skill Group
The skill group ID the called was queued to, if applicable.
Figure 18.
Enterprise Data Display
Figure 19.
Call History Display