Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
34
March 25, 2013
lists the fields in the Call History real time display.
Table 19.
Call History real time display data
Field
Description
Threshold
The acceptable length of time that a call can stay at a specifc device
or contact center. The administrator may assign caution and warning
thresholds to each device type, as well as a total threshold for a call.
or contact center. The administrator may assign caution and warning
thresholds to each device type, as well as a total threshold for a call.
If a call remains at a device longer than the defined caution and
warning thresholds, a caution or warning icon appears in this field.
warning thresholds, a caution or warning icon appears in this field.
Device
A device that the call has passed through.
Type
The type of device the call has passed through.
Description
Description of the device.
Duration
The amount of time the call spends at a device.
Total
The sum of all the durations listed.