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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Cisco Supervisor Desktop User Guide
18
July 2008
 lists the toolbar buttons and shortcut keys for communicating with your team 
and other supervisors.
 lists the toolbar buttons and shortcut keys for recording calls.
 lists the toolbar buttons and shortcut keys for monitoring agents.
 lists the shortcut keys for keyboard accessibility.
Intercept
Ctrl-I
Enables you to intercept a call while disconnecting 
the agent from the call.
Table 6. 
Team communication toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Chat
Ctrl-J
Opens the Chat Selection window.
Team Message
Ctrl-X
Opens the Team Message window.
Table 7. 
Recording toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Start Record
Ctrl-R
(Enhanced/Premium only). Starts recording the 
selected call.
Stop Record
Ctrl-S
(Enhanced/Premium only). Stops recording the 
selected call. 
Table 8. 
Voice monitoring toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Start Voice Monitor
Ctrl-A
Starts monitoring the selected agent.
Stop Voice Monitor
Ctrl-P
Stops monitoring the selected agent.
Voice monitor volume
Ctrl-V
Opens a volume slider control.
Table 9. 
Accessibility shortcut keys
Shortcut
Description
Ctrl-Shift-S
Selects the Skill Groups node in the Skill Groups tree.
Table 5. 
Call handling toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description