Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
72
July 2008
Agent vs. Team Statistics
Call History
Enterprise Data
Skill Agent State
Skill Summary Statistics
Team Agent State
Team Agent Statistics
Team Skill Statistics
Recording calls
Recordings
playing
saving
tagging for extended archiving
Report action
Re-skilling agents
adding/removing agents from skill group
adding/removing skill group from agent
introduction
S
Service autorecovery
Service status
Shortcut keys
Status bar
Supervisor Desktop
changing password
default layout
feature levels
interface
logging in
restoring default layout
setting preferences
shortcut keys
status bar
Supervisor Record Viewer
introduction
play a recording
save a recording
starting
tag recording for archiving
Supervisor work flows
example
introduction
setting up
T
Team messages (TMs)
canceling
sending
Toolbar
integrated browser
Tree control action
W
Work flow actions
audible alert action
email alert action
introduction
message box action
report action
tree control action