Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Real Time Displays
July 2008
31
day. The data in the report must be refreshed manually by clicking the Refresh button
on the toolbar.
on the toolbar.
Agent ACD State Log
The Agent ACD State Log Display is available when you select the Logs node under a
specific agent’s name in the Agents tree (
specific agent’s name in the Agents tree (
This display presents a history of the ACD states the agent transitioned through during
the current session. By default, the data displayed is sorted in ascending order by time
the current session. By default, the data displayed is sorted in ascending order by time
Table 16.
Agent Call Log Display data
Name
Description
Start Time
The time the call was answered.
Direction
Inbound or outbound call.
Answered
(Yes/No) Answered or unanswered call.
Calling Party
The originating phone number.
Called Party
The recipient phone number.
Call Duration
The length of the call.
Figure 16.
Agent ACD State Log Ddisplay