Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using Chat
July 2008
43
To initiate a chat session:
1. On the toolbar, click Chat. The Chat Selection window appears (
NOTE: The window lists the names and status of people with whom you can
chat: members of your team, other supervisors, and members of your contact
lists (if you are logged into Unified Presence).
chat: members of your team, other supervisors, and members of your contact
lists (if you are logged into Unified Presence).
Figure 21.
Chat Selection window
This Chat Selection window
displays four contact lists,
named Agents, Supervisors,
contact list, and contact list 1.
The first two contact lists are
defaults and are always
available. The last two contact
lists are customizable and are
available only when you are
logged into Unified Presence.
Note that the last contact list is
closed (the members are not
visible).
displays four contact lists,
named Agents, Supervisors,
contact list, and contact list 1.
The first two contact lists are
defaults and are always
available. The last two contact
lists are customizable and are
available only when you are
logged into Unified Presence.
Note that the last contact list is
closed (the members are not
visible).