Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
July 2008
5
Cisco Supervisor Desktop User Guide
Introduction
Cisco Supervisor Desktop for Cisco Unified Contact Center Enterprise (Unified CCE) is
a robust computer telephony integration solution for single-site and multi-site
IP-based contact centers that is easy to deploy, configure, and manage. It provides
supervisors with powerful tools to increase productivity and improve customer
satisfaction.
a robust computer telephony integration solution for single-site and multi-site
IP-based contact centers that is easy to deploy, configure, and manage. It provides
supervisors with powerful tools to increase productivity and improve customer
satisfaction.
The features of Supervisor Desktop allow you to view real-time statistics, monitor and
coach agents, and barge-in, intercept, and record active agent calls when necessary,
enabling effective management of agent resources.
coach agents, and barge-in, intercept, and record active agent calls when necessary,
enabling effective management of agent resources.
Intended Audience
This document is written for contact center supervisors who use Supervisor Desktop
on their computers.
on their computers.
What’s New in This Release
Cisco Agent Desktop 7.5 includes these new features:
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Integration with Cisco Unified Presence Server
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Multiple tabs in integrated browser
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Additional keyboard shortcuts for improved accessibility
■
User interface now also localized in Canadian French and Norwegian
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User documentation now also localized in Canadian French