Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Supervisor Work Flows
July 2008
59
changes its focus to display the Team Skill Statistics report so that you will see the
current report with the cells highlighted.
current report with the cells highlighted.
Tree Control Action
The Tree Control action enables you to select a color to apply to a skill group name
and/or a message to display beside the skill group name in the Skill Groups tree
control whenever the threshold rules are met.
and/or a message to display beside the skill group name in the Skill Groups tree
control whenever the threshold rules are met.
To set up a Tree Control action, in the Tree Control Action dialog box (
) check
the effect(s) you want applied to the skill group name. Click Set Color to select a text
color, enter your own message or select from the drop-down list a predefined message
(Caution or Warning) to appear next to the skill group name, and then click OK.
color, enter your own message or select from the drop-down list a predefined message
(Caution or Warning) to appear next to the skill group name, and then click OK.
Figure 32.
Report Action dialog box
Figure 33.
Tree Control Action dialog box