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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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The Supervisor Desktop Window
March 25, 2013
19
 lists the toolbar buttons and shortcut keys for refreshing the data display.
 lists the toolbar buttons and shortcut keys for changing an agent’s state.
 lists the toolbar buttons and shortcut keys for call handling.
 lists the toolbar buttons and shortcut keys for communicating with your team 
and other supervisors.
Table 3. 
Refreshing the data display toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Refresh
Ctrl+F
Refreshes the information in the data view pane.
Table 4. 
Agent state toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Logout
Ctrl+L
Logs the selected agent out of the ACD.
Ready
Ctrl+E
Changes the selected agent’s state to Ready.
Not Ready
Ctrl+N
Changes the selected agent’s state to Not Ready.
Work Ready
Ctrl+D
Changes the selected agent’s state to Work 
Ready.
Work Not 
Ready
Ctrl+Y
Changes the selected agent’s state to Work Not 
Ready.
Table 5. 
Call handling toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Barge-in
Ctrl+B
Enables you to join an agent’s phone conversation.
Intercept
Ctrl+I
Enables you to intercept a call while disconnecting 
the agent from the call.
Table 6. 
Team communication toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Chat
Ctrl+J
Opens the Chat Selection window.
Team Message
Ctrl+X
Opens the Team Message window.