Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
20
March 25, 2013
Once you have set focus to the skill group tree, the agent tree, or the team node in the
agent tree, you can use the tab key to navigate to the real time display panes. Once
your focus is in a real time display pane, you can use the arrow keys to navigate
around the display grid.
agent tree, you can use the tab key to navigate to the real time display panes. Once
your focus is in a real time display pane, you can use the arrow keys to navigate
around the display grid.
NOTE: The tab key will move you among the real time display panes,
but the order in which you access them will not necessarily be in sync
with the physical arrangement of the display panes on your desktop.
but the order in which you access them will not necessarily be in sync
with the physical arrangement of the display panes on your desktop.
Table 7.
Recording toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Start Record
Ctrl+R
(Enhanced/Premium only). Starts recording the
selected call.
selected call.
Stop Record
Ctrl+S
(Enhanced/Premium only). Stops recording the
selected call.
selected call.
Table 8.
Voice monitoring toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Start Voice Monitor
Ctrl+A
Starts monitoring the selected agent.
Stop Voice Monitor
Ctrl+P
Stops monitoring the selected agent.
Voice monitor volume
Ctrl+V
Opens a volume slider control.
Table 9.
Accessibility shortcut keys
Shortcut
Description
Ctrl+Shift+S
Selects the Skill Groups node in the Skill Groups tree.
Ctrl+Shift+A
Selects the Agents node in the Agents tree.
Ctrl+Shift+T
Selects the Team node in the Agents tree.
Ctrl+H
Selects and drops down the Team Selection List.