Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Supervisor Work Flows
March 25, 2013
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12. When you are finished, click OK to enable the work flow. The skill group
names will now be color-coded with text displayed (
).
Work Flow Actions
The work flow actions that can be triggered by threshold rules are:
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Audible Alert Action
The Audible Alert action plays a *.wav file on your desktop whenever the threshold
rules are met. By default, the file plays once, but you can also configure it so that it
plays repeatedly at specified intervals.
rules are met. By default, the file plays once, but you can also configure it so that it
plays repeatedly at specified intervals.
NOTE: You can turn off audible alerts that are configured to repeat at
intervals by choosing Actions > Supervisor Work Flow — Audio Off
from the menu.
intervals by choosing Actions > Supervisor Work Flow — Audio Off
from the menu.
Your computer most likely has system *.wav files available that are used to signal
standard Windows events. These files are a good source of sounds.
standard Windows events. These files are a good source of sounds.
NOTE: Any *.wav file you select must be 50K or smaller.
Figure 29.
Color-coded skill groups